Refund policy

RETURNS

Returns should be made within 14 days after the delivery of your shipment. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. The only exception to this is if the item is damaged or defective. If you have received an incorrect or faulty product in your order, we will reimburse your order and return shipping costs in full.

Making a return

To make a return, please send us an email at info@thehouseofidun.com. Please include your order number and a list of the products you wish to return. We will send you an email confirmation within two (2) working days which includes details on how to send the product back to us. Please make sure to tell us if you are returning a faulty or incorrect product.

To complete your return, we require a receipt or proof of purchase.

The customer covers the return shipping cost.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

When you return a product/s, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN OF DAMAGED PRODUCTS

If you received products damaged during the delivery, please contact immediately info@thehouseofidun.com

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please contact our Customer service info@thehouseofidun.com